Privacy

We realize that privacy and security are at the core of our relationship with our customers. We are committed to maintaining the confidentiality of your private information. We do not open packages unless instructed to do so by paying party.  All packages or shipments are subject to the size and weight limitations of vehicles and deliver area.

Service Type

If no service is indicated, we will assume that your package/shipment requires the most expedient service available at the time.

Packaging and Marking

All packages/shipments must be prepared and packed by the sender for safe transportation with ordinary care in handling. Correct recipient address labels should be placed on each package or shipment. Any articles susceptible to damage as a result of conditions, which may be encountered in transportation, such as changes in temperature must be adequately protected by proper packaging.  Each package/shipment must be legibly and durably marked with the name, address.

Credit Terms

The invoice date begins the credit term cycle, and payment is due within fifteen days of invoice date. Failure to keep your account current will result in your account incurring a 10% or $25 late charge whichever is greater accrued monthly. Past due invoices may affect your ability to use our service or your shipments may be delayed. Credit privileges will not be restored until you have paid all past due balances in full, in addition to all costs, fees and expenses incurred by Alves Delivery in collecting or attempting to collect such balances.  A $35 special handling fee will be applied for any check or electronic funds transfer that is dishonored due to insufficient funds on deposit or incorrect/insufficient signature of the draw.

Rate Quotes

Rates and service quotes by our employees or agents will be based upon information provided by you. Final rates and service, however, may vary based upon the shipment actually tendered and the application of these Terms and Conditions. We will not be liable for nor will any adjustment, refund or credit of any kind be made as a result of any discrepancy in the rate or service quotation made prior to the actual tender of the shipment and what appears on the actual invoice, unless the rate of the service applied at the time of the original invoicing is inconsistent with the shipment actually tendered.

Re-Delivery Service

If our first delivery attempt is unsuccessful  either to a commercial or residential address Alves Delivery will make an additional attempt to deliver at a rate equal to the original charge. If a package still cannot be delivered, we will hold it at Alves Delivery for two additional business days while we research the status with the sender and or the recipient, and receive further instructions.

Cancelled Delivery 

The sender cancels delivery after the driver has been dispatched to the origin address. The package is not ready for pick up at the origin. The sender does not make the package available for the delivery driver upon pick up. The sender cancels delivery upon arrival by delivery driver.